Refund policy

At ZENMETRO, we want you to be completely satisfied with your purchase of perfumes, handbags, and ladies watches. If you are not satisfied, you may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. For hygiene and safety reasons, perfumes cannot be returned if opened or used; only unopened and sealed perfumes are eligible for return.

To initiate a return, please contact us at zenmetro5@gmail.com with your order number and reason for return. Once your request is approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

After we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges (if any) are non-refundable.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or full refund at no extra cost. ZENMETRO is not responsible for returns lost in transit, so we recommend using a tracked shipping service.

For any questions regarding returns or refunds, feel free to contact us at zenmetro5@gmail.com.